Data Center Infrastructure Management Services

Our muti-awarded Infrastructure Management services and our expertise guarantee constant availability, increased efficiency and reduced operating cost.

Optimise the operation and increase the efficiency of your data center with continuous infrastructure monitoring.

Preventing maintenance mitigates risk of interrupted availability.


We can identify the components of your facility that are prone to failure and handle problems even before they occur.

If a system fault occurs, our experienced engineers will immediately deal with it to prevent outage and downtime.

Data Center Infrastructure Management (DCIM) describes all the tools we use in order to have a holistic management of the performance in your data centers so that energy, equipment and space is used in the most efficient way. Through advanced monitoring systems and DCIM software, we are able to accurately aggregate and analyze Power Usage Effectiveness (PUE) and optimise energy use. The optimum level of operation can only be guaranteed through continuous monitoring of the infrastructure, regular maintenance and onsite support in case of any incident.

Our Data Center Infrastructure Management services are delivered by our own operations team; a team supervising our own data centers with a zero-downtime record since launched more than 10 years ago. Furthermore, our Operations team monitors over 40 third-party data centers in several countries and is staffed by highly qualified engineers with extensive knowledge of data center infrastructure.

Infrastructure Operation

Operating a data centre is a complex task and requires a team with specialist knowledge and expertise. Engineers seasoned in data center operation are hard to find and retaining and develop them can be challenging and expensive.

Our Infrastructure Management team holds over a decade of experience in the operation of diverse facilities and adapts a holistic approach to the operation of your data center that combines a unique set of services selected and adjusted to your functional needs. We will assume the overall responsibility of your infrastructure’s operation, define and constantly monitor set points and deploy the procedures that will ensure the availability and energy efficiency of your E & M infrastructure. Our OperationEngineers can even be constantly present at your facility removing a significant burden from your IT team

Infrastructure Monitoring

The effective monitoring of your facility ensures that your data are available, your operation runs smoothly, while the operating costs remain within budget.

However, monitoring a data center is a complex task that demands a committed team with specialist knowledge and significant experience. For many organisations, outsourcing of their facility management can be the most efficient and viable option, helping them to maintain a highly operative and scalable environment without the capital investment.

Lamda Hellix is a recognised leader at managing data centers with a long list of accolades, monitoring more than 40 third-party major data centers in South Eastern Europe. Our own, multi-tenant data centers have been hosting infrastructure on behalf of some of the Region’s most important corporations for more than a decade, with 100% availability and impressive power usage efficiency.

Preventive & Predictive Maintenance

Any facility that operates 24x7x365 is bound to face failures, simply because components do age. Our Preventive Maintenance service reduces the chances of system failures and ensures the availability of your infrastructure, by regularly servicing every single component that supports your facility according to the manufacturer’s guidelines.

Our Infrastructure Management team’s experience and ability to detect problems early and immediately replace suspicious components has been a significant contributor to our uptime record, which is even better than the industry renowned five 9s (99,999%). Through, our Predictive Maintenance service we scan every component of your facility with advanced diagnostic equipment that permits us to locate components indicating early signs of a forthcoming failure. By addressing them we manage to treat inevitable system breakdowns before they manifest themselves.

In the unlikely event that prevention and prediction fail to prohibit the occurrence of a fault our Corrective Maintenance will deal with any issue that may arise and put your operations at risk, whatever the complexity of your infrastructure. Our in-house engineers can identify issues that need immediate treatment through remote monitoring of you facility; or by responding to customers’ requests through our 24x7 telephone support.

Corrective Maintenance

In the unlikely event that prevention and prediction fail to prohibit the occurrence of a fault our Corrective Maintenance will deal with any issue that may arise and put your operations at risk, whatever the complexityof your infrastructure. Our in-house engineers can identify issues that need immediate treatment through remote monitoring of you facility; or by responding to customers’ requests through our 24x7 telephone support.

Onsite Management

For many companies, their data center is not only one of their most capital intensive assets but also a crucial element to their successful operation.

Our Onsite Management services brings our vast experience and extensive know-how under your data center’s roof. Our Operations Engineers can be present around the clock in your facility continuous monitoring your infrastructure, and delivering un-preceding efficiency while removing a significant burden from your IT team, particularly when it holds limited resources.

Infrastructure Management (pdf)
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